We do offer a couple of small videos that can help you set your desired retention. All you will need is a heat gun or a hair dryer will do. Here are the 2 links. This will NOT void the warranty. If you feel you are not up to the task. We can send you a return shipping label which you can print and stick it on the box you received with your holster and send it back. We will fix it that same day and return it to you asap. Thanks and sorry for any inconveniences.