吐槽一下ruger的客服

firexl

有位朋友建议我找ruger修一下22／45的瞄再卖，我觉得有道理，于是给ruger发了封邮件，然后ruger给我回了电话，问是不是调整后瞄没有用，我说不是调整的问题，是歪了，调整不好的。然后她建议我找本地枪店修。我说没有质保吗？这只是瞄歪了，换了就好。她说寄回来给他们看看也可以。我问她是免费的吗？她说了一些条款，我没听清，然后突然问我是不是美国公民，我说不是，然后问我绿卡号，我说没有。她说维修登记需要绿卡号，你还是找本地枪店修吧。我愣了半天没说出话，她接着说她给我传export department，他们或许知道怎么做。没等我反应过来电话已经转走，然后对方没有人听电话，结束。
不知道版上有没有外星人跟ruger客服打交道的经历？昨天晚上我准备查找ruger的保修期限，在使用手册的背面找到了如下条款：

The Magnuson-Moss Act (Public Law 93-637) does not require any seller or manufacturer of a consumer product to give a written warranty. It does provide that if a written warranty is given, it must be designated as "limited" or as "full" and sets minimum standards for a full warranty. Sturm,Ruger & Company, Inc. has elected not to provide any written warranty, either "limited" or "full, rather than to attempt to comply with the provisions of the Magnuson - Moss Act and the regulation issued thereunder. There are certain implied warranties under state law with respect to sales of comsumer goods.As the extent and interpretation of these implied warranties varies from state to state, you should refer to your state statutes. Sturm, Ruger and Company wishes to assure its customers of it's continued interest in providing service to owners of Ruger firearms.

看了半天貌似是state by state，甚至是case by case，customer by customer。相比之下史外甥一句废话不多，已经把return label发过来了。

Tumbler

还是春田好。网上看过连二手枪春田都会给free shipping label.

firexl

Tumbler 发表于 2014-6-6 14:55
还是春田好。网上看过连二手枪春田都会给free shipping label.

本来还在纠结下把枪是入sr9还是m&p，现在看来肯定是m&p了